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Refund & Return Policy

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1. Digital Products Only

Game Key Depot sells digital products only. All game keys are delivered instantly after payment. Due to the nature of digital goods, refunds are handled under specific conditions.

2. Eligibility for Refunds

You may be eligible for a refund if all of the following conditions are met:

  • The game key is invalid, defective, or does not work as described
  • The key has not been activated or redeemed
  • You contact support within a reasonable time after purchase
  • You provide sufficient proof (screenshots, error messages, or platform confirmation)

Each refund request is reviewed individually.

3. Non-Refundable Situations

Refunds will not be issued in the following cases:

  • The game key has already been revealed and successfully activated
  • The wrong game, platform, or region was purchased
  • Your device does not meet the game’s minimum system requirements
  • You changed your mind after completing the purchase
  • The issue is related to third-party platform restrictions or account limitations

4. Replacement Instead of Refund

In some cases, we may offer a replacement game key instead of a refund, particularly if the original key is confirmed to be invalid.

5. How to Request a Refund

To request a refund or report an issue, please contact our support team and include:

  • Your order number
  • The email address used for the purchase
  • A clear description of the issue
  • Any relevant screenshots or error messages

6. Processing Time

Approved refunds are processed using the original payment method. Processing times depend on the payment provider and may take several business days.

7. Chargebacks & Disputes

We recommend contacting our support team before opening a chargeback or payment dispute. Unauthorized chargebacks may result in account restrictions.

8. Policy Updates

We reserve the right to update or modify this Refund & Return Policy at any time. Changes take effect immediately upon publication.

9. Contact Information

If you have questions about refunds or returns, please contact us:

Email: support@gamekeydepot.com
Website: Game Key Depot